Welcome to FamilyPro (familypro.io). We value your privacy and are committed to protecting your personal data. This Privacy and Cookie Policy explains how FamilyPro ("FamilyPro," "we," "us," or "our") collects and uses information through websites that link to this policy (collectively, our "Website"), our community-driven resource-sharing platform, and our online AI tools and services (collectively, our "Services").

Platform Operator and Data Controller Information

  • Registered legal entity: ZingStone HongKong Limited
  • Business address: Unit 1002, 10/F, Perfect Commercial Building, 20 Austin Avenue, Tsim Sha Tsui, Kowloon, Hong Kong.
  • Contact email: official@familypro.io

1. Information We Collect Through Our Services and How We Use It

Our Services connect users who voluntarily share access to legitimately obtained AI software subscriptions with users seeking access, and also include online AI tools. To operate the platform, process payments, provide support, manage risk, and resolve disputes, we may collect the following information:

Log Information

When users visit our Website, our servers may automatically record information sent by their browser. These server logs include internet protocol (IP) addresses, dates and times, browser types, and user interactions with our Website and Services.

Mobile Data

If users access our Website via mobile devices, we may collect information about their interactions with the Website (including IP addresses and timestamp information), as well as information about their mobile devices (including device type, operating system information, and mobile identifiers).

We may use cookies, pixel tags, and other technologies to collect information about your browser, device, and interactions with our Website content. For more details on these technologies, please refer to the section below titled “Cookies,” “Pixel Tags,” and How We Use Them.

Viewing Data

We may combine any of the above information with information about user interactions with content and webpages.

2. Information We Collect on Our Website and How We Use It

When users visit our Website, we collect the following information either passively or actively (“Website Information”):

Voluntarily Provided Information

When you register an account, offer or access a shared resource, use an online AI tool, make or receive a platform payment, fill out a form, request support, or otherwise interact with us, you may provide personal information. This may include contact details, transaction and payment information, resource listing or access information, support communications, and information needed to investigate a dispute or compliance concern.

Provider Verification and Rights-Protection Information

To verify the lawful source of community resources and protect intellectual property rights, we may collect information from resource providers such as identity or business details, original purchase receipts, invoices, order records, subscription or licence details, authorization records, proof of account control, related communications, and the results of our compliance reviews. We may also collect rights-holder complaints, supporting evidence, provider responses, access and usage records, and other information needed to investigate suspected unauthorized access, fraud, misuse, or infringement.

We use this information to verify providers and listings, conduct risk screening and re-verification, prevent fraud and abuse, respond to rights-holder notices, resolve complaints and disputes, enforce our Terms, maintain platform security, and comply with legal obligations. We ask users to provide only information that is relevant and lawfully available to them and to redact unrelated sensitive information where practical.

Posted Information

You are fully responsible for any information you post in public areas of our Website. We may collect, use, and disclose this information.

Cookies and Unique IDs

Like most online businesses, we use automated mechanisms (such as cookies and pixel tags) with unique identifiers to track user interactions with our Website. These technologies help us understand user preferences and website usage.

3. How We Share Service and Website Information

We share Website Information with companies that help us operate our platform and market our services, such as those that promote our services, charge users, analyze our website users, and provide customer and technical support.

We may share Website and Service Information in the following ways:

  • As part of a business sale, merger, consolidation, investment, change of control, significant asset transfer, reorganization, or liquidation, or in connection with such events.
  • With third parties that help us provide our Website or Services.
  • If required by law or in response to legal processes.
  • When we believe sharing information can prevent physical, financial, or other harm or loss; protect our interests; or relate to investigations of suspected or actual illegal activity.
  • With rights holders, their authorized representatives, relevant third-party service providers, payment partners, or competent authorities when reasonably necessary to assess or respond to a good-faith complaint, investigate suspected unauthorized access, fraud, misuse, or infringement, protect legal rights, or comply with applicable law. We seek to limit such disclosure to information reasonably necessary for the relevant purpose.
  • With user consent to disclose information for purposes not covered here.

4. Cookies, Pixel Tags, and How We Use Them

Cookies and Pixel Tags

Cookies are small data files containing a string of characters, such as anonymous unique browser identifiers. Cookies are stored on your computer or other devices and serve as unique tags to identify your device. When you visit our Website, our servers send cookies to your browser or device. Our partners may do the same on their websites or through their multi-site platforms. Pixel tags (also known as web beacons or clear GIFs) are invisible 1x1 pixels placed on certain web pages. When you visit these pages, pixel tags generate general notifications of visits and allow us to set or read cookies. Pixel tags work with cookies to track specific device activities on websites. When you disable cookies, pixel tags only detect unique visits. We (or our partners) may use cookies to remember you (e.g., when you visit our Website), track user trends, and collect information about how you use our Website.

We may use the following types of cookies:

  • Strictly Necessary Cookies: These are required for our Website to function. For example, they include cookies that allow you to log into secure areas or use e-billing services.
  • Analytical/Performance Cookies: These help us recognize and count visitors and see how visitors move around our Website or customers’ websites. This helps us and our customers improve website functionality, such as ensuring users find what they’re looking for easily.
  • Functional Cookies: These recognize you when you return to our Website or customers’ websites. This enables us to personalize content for you and remember your preferences (e.g., your language or region).
  • Targeting Cookies: These record your visit to our Website or customers’ websites, the pages you visited, and the links you followed. This information is used to make the Website and the advertising displayed on it more relevant to your interests. For this purpose, we may also share this information with third parties.

Disabling Cookies

Most web browsers are set to accept cookies. You can set your browser to warn you before accepting certain cookies or to refuse certain cookies. However, disabling cookies in your browser may make some features of the websites you visit difficult to use or may not work.

5. Third Parties on Our Website

Like most websites, third parties may collect user information directly from our Website through automated means (such as cookies or pixel tags). For example, our third-party video hosting service providers may use Flash cookies to collect and store information, such as your volume control preferences. Your browser’s cookie management tools may help you manage certain types of cookies but may not work with others, such as Flash cookies.

Additionally, our Website may include embedded third-party content or links to third-party websites and content. We do not control these third-party websites and/or content, and their privacy policies may differ from ours. Visiting linked websites or third-party content is at your own risk. We are not responsible for these third parties' privacy practices, and you should review their applicable privacy policies to determine how they handle any information they collect from you.

6. Information Security

We take measures to prevent unauthorized access, alteration, interference, disclosure, or destruction of the data we collect and store. For example, these measures may include internal reviews of our data collection, storage, processing practices, and security measures. Our servers are protected by firewalls and are physically located in secure data facilities to enhance security. Of course, no security system is perfect. While we take numerous measures to prevent unauthorized access to the data we collect and store, we cannot guarantee that this data will not be disclosed or accessed unintentionally or through unauthorized actions by others.

7. International Transfers

For the purposes described above, we may transfer the personal information we collect from you to our group companies or third-party data processors located in other countries. The data we collect will be stored on servers in the United States or other regions. Please note that countries outside your residence may not provide the same level of data protection as your home country. However, our collection, storage, and use of your personal data will continue to be governed by this Privacy and Cookie Policy.

8. Your Rights

If you are a resident of Australia or an EU member state, you have the following rights:

  • Right to Access: You may request access to or a copy of the personal information we hold about you at any time. This may require paying a fee as permitted by law to process your request (excluding the cost of making a request). We will respond to your request within a reasonable timeframe. We may refuse access to personal information in certain circumstances as required or permitted by relevant privacy laws. If we refuse your request, we will provide you with a written notice outlining the reasons (unless it is unreasonable to provide such reasons) and information about complaint mechanisms.
  • Right to Rectification: You may request us to update and correct any outdated, incorrect, or inaccurate personal information we hold about you. We will take reasonable steps to correct the information to ensure it is accurate, complete, and up-to-date. If we refuse to correct your personal information, we will provide you with a written notice outlining the reasons (unless it is unreasonable to provide such reasons) and information about complaint mechanisms.
  • Right to Opt-Out: You may choose to opt-out of any marketing communications we (or any third party to whom we disclose your personal information with your consent) may send you. If you wish to exercise any of these rights, please contact us using the contact details provided in Section 11 below.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing the Services, completing transactions, verifying providers and resource rights, maintaining security and fraud-prevention records, resolving complaints or disputes, enforcing our Terms, and meeting legal, accounting, tax, or regulatory obligations. Retention periods vary depending on the type of information, the status of the account or transaction, and applicable legal requirements. When information is no longer required, we take reasonable steps to delete it, anonymize it, or securely restrict its use.

10. Changes to Our Privacy and Cookie Policy

We reserve the right to change this Privacy and Cookie Policy at any time without prior notice by posting an updated version on our Website.

11. Contact Us

If you have any questions, suggestions, or complaints regarding our privacy policy, please contact us at official@familypro.io.

FamilyPro is operated by ZingStone HongKong Limited at Unit 1002, 10/F, Perfect Commercial Building, 20 Austin Avenue, Tsim Sha Tsui, Kowloon, Hong Kong.

Thank you for choosing FamilyPro. We are committed to protecting your privacy and providing you with a safe and reliable service.