Since all products and services provided by FamilyPro are digital in nature and involve the delivery of accounts, credentials, subscription benefits, usage quotas, or related services, refunds are generally not available once an order has been completed and delivered. However, to ensure a fair customer experience, FamilyPro may provide refunds under reasonable circumstances. If you wish to request a refund, please carefully review the policy below.

Eligible Refund Scenarios

  • Valid Refund Requests: If an order is found to have an issue and meets the requirements outlined in this policy, you may contact customer support to submit a refund request. All refund requests are subject to review and verification. Transaction fees charged by banks or payment processors may be deducted from the refund amount.
  • Duplicate Payments: If a system error results in duplicate charges for the same order, the duplicated amount will be refunded.
  • Service Not Delivered: If you successfully complete payment but do not receive the purchased subscription or service within the promised delivery timeframe, you may request a refund.
  • Unable to Use Immediately After Delivery Due to Platform Issues: If, upon first login, activation, or use after delivery, the product or service is completely unusable due to a FamilyPro platform issue and the issue cannot be resolved through replacement, re-delivery, repair, or other reasonable solutions, you may contact customer support for a full refund. This clause only applies to products that are unusable immediately after delivery and does not apply to issues that occur after normal use has already begun.
  • Technical Issues: If a FamilyPro platform issue causes persistent technical problems that significantly impact normal usage and cannot be resolved through replacement, re-delivery, repair, or other reasonable solutions, you may request a refund. Relevant evidence and a detailed description of the issue may be required for verification. For products that have already been used normally for a period of time, the refund amount will be calculated based on the remaining service period, benefits already consumed, resource usage, and actual costs incurred.
  • Refundable Subscription Types: Certain subscription products may qualify for refunds if they do not meet expectations. Refund amounts will be calculated based on the remaining service period, benefits already consumed, and actual costs incurred, with applicable fees deducted. For products that include API usage, AI generation credits, membership quotas, bandwidth, storage, computing resources, or other quota-based resources, additional service fees may be deducted based on actual usage.

Non-Refundable Scenarios

  • Unpaid Orders: Orders that have not been paid for are not eligible for refunds.
  • Special Subscription Services: Certain subscriptions are non-refundable once service delivery has begun. You may cancel future renewals where applicable to avoid future charges.
  • Successfully Delivered and Functional Services: Refund requests resulting from personal reasons, accidental purchases, change of mind, lack of need, or subjective dissatisfaction are generally not eligible once the service has been successfully delivered and is functioning as described.
  • Violation of FamilyPro Account Sharing Rules: Users who violate FamilyPro's account-sharing policies or related service rules may be denied refunds, and FamilyPro reserves the right to take further action when necessary.
  • Other Non-Eligible Reasons: Any reason not specifically described in the "Eligible Refund Scenarios" section above.

Refund Calculation Principles

Refund requests may be subject to refund processing fees. Refund amounts will be calculated based on order status, product type, remaining service period, benefits already consumed, and actual costs incurred. Transaction fees, refund processing fees, and other charges imposed by banks, payment providers, or third-party payment platforms may be deducted from the refund amount.

For products that include API calls, AI generation credits, membership quotas, bandwidth, storage, computing resources, or other quota-based resources, additional service fees may be deducted based on actual usage, resource consumption, and service costs before the remaining refundable amount is returned.

Possible Consequences of Refunds

  • Impact on Personal Accounts: For example, if a YouTube Family subscription is refunded, your account may be removed from the family group, resulting in loss of associated benefits and potential restrictions imposed by the service provider.
  • Violation of Refund Policy: If a refund request violates FamilyPro's refund policy, we reserve the right to take appropriate action on your FamilyPro account. Please submit refund requests responsibly.

All refund decisions are made by FamilyPro based on the order status, product type, actual usage, and this refund policy.

Before making a purchase, please ensure that you fully understand and accept these terms. If you encounter any issues, we encourage you to contact our customer support team first so that we can explore possible solutions.

Contact Us

  • Online Support
  • Email: official@familypro.io