Welcome to the FamilyPro (http://www.familypro.io). We value your privacy and are committed to protecting your personal data. This Privacy and Cookie Policy describes our privacy practices relating to the information collected and used by FamilyPro (“ FamilyPro,” “we,” “us,” “our”) collects and uses on our websites that link to this policy, such as www.familypro.io, or any other websites displaying this policy (collectively, our “Website”), as well as the group-buying tool services provided through our Website (our “Services”).
1. Information We Collect Through Our Services and How We Use It
Our Services include a group-buying tool feature that allows users to collectively purchase tools at discounted prices. When providing these services, we may collect the following information:
Log Information
When users visit our Website, our servers may automatically record information sent by their browser. These server logs include internet protocol (IP) addresses, dates and times, browser types, and user interactions with our Website and Services.
Mobile Data
If users access our Website via mobile devices, we may collect information about their interactions with the Website (including IP addresses and timestamp information), as well as information about their mobile devices (including device type, operating system information, and mobile identifiers).
We may use cookies, pixel tags, and other technologies to collect information about your browser, device, and interactions with our Website content. For more details on these technologies, please refer to the section below titled “Cookies,” “Pixel Tags,” and How We Use Them.
Viewing Data
We may combine any of the above information with information about user interactions with content and webpages.
2. Information We Collect on Our Website and How We Use It
When users visit our Website, we collect the following information either passively or actively (“Website Information”):
Voluntarily Provided Information
When you register an account on our Website, participate in group buying, fill out forms, or interact with us in other ways, you may share personal information with us. This typically includes contact information (such as name, email address, and phone number) or payment information.
Posted Information
You are fully responsible for any information you post in public areas of our Website. We may collect, use, and disclose this information.
Cookies and Unique IDs
Like most online businesses, we use automated mechanisms (such as cookies and pixel tags) with unique identifiers to track user interactions with our Website. These technologies help us understand user preferences and website usage.
3. How We Share Service and Website Information
We share Website Information with companies that help us operate our platform and market our services, such as those that promote our services, charge users, analyze our website users, and provide customer and technical support.
We may share Website and Service Information in the following ways:
- As part of a business sale, merger, consolidation, investment, change of control, significant asset transfer, reorganization, or liquidation, or in connection with such events.
- With third parties that help us provide our Website or Services.
- If required by law or in response to legal processes.
- When we believe sharing information can prevent physical, financial, or other harm or loss; protect our interests; or relate to investigations of suspected or actual illegal activity.
- With user consent to disclose information for purposes not covered here.
4. Cookies, Pixel Tags, and How We Use Them
Cookies and Pixel Tags
Cookies are small data files containing a string of characters, such as anonymous unique browser identifiers. Cookies are stored on your computer or other devices and serve as unique tags to identify your device. When you visit our Website, our servers send cookies to your browser or device. Our partners may do the same on their websites or through their multi-site platforms. Pixel tags (also known as web beacons or clear GIFs) are invisible 1x1 pixels placed on certain web pages. When you visit these pages, pixel tags generate general notifications of visits and allow us to set or read cookies. Pixel tags work with cookies to track specific device activities on websites. When you disable cookies, pixel tags only detect unique visits. We (or our partners) may use cookies to remember you (e.g., when you visit our Website), track user trends, and collect information about how you use our Website.
We may use the following types of cookies:
- Strictly Necessary Cookies: These are required for our Website to function. For example, they include cookies that allow you to log into secure areas or use e-billing services.
- Analytical/Performance Cookies: These help us recognize and count visitors and see how visitors move around our Website or customers’ websites. This helps us and our customers improve website functionality, such as ensuring users find what they’re looking for easily.
- Functional Cookies: These recognize you when you return to our Website or customers’ websites. This enables us to personalize content for you and remember your preferences (e.g., your language or region).
- Targeting Cookies: These record your visit to our Website or customers’ websites, the pages you visited, and the links you followed. This information is used to make the Website and the advertising displayed on it more relevant to your interests. For this purpose, we may also share this information with third parties.
Disabling Cookies
Most web browsers are set to accept cookies. You can set your browser to warn you before accepting certain cookies or to refuse certain cookies. However, disabling cookies in your browser may make some features of the websites you visit difficult to use or may not work.
5. Third Parties on Our Website
Like most websites, third parties may collect user information directly from our Website through automated means (such as cookies or pixel tags). For example, our third-party video hosting service providers may use Flash cookies to collect and store information, such as your volume control preferences. Your browser’s cookie management tools may help you manage certain types of cookies but may not work with others, such as Flash cookies.
Additionally, our Website may include embedded third-party content or links to third-party websites and content. We do not control these third-party websites and/or content, and their privacy policies may differ from ours. Visiting linked websites or third-party content is at your own risk. We are not responsible for these third parties' privacy practices, and you should review their applicable privacy policies to determine how they handle any information they collect from you.
6. Information Security
We take measures to prevent unauthorized access, alteration, interference, disclosure, or destruction of the data we collect and store. For example, these measures may include internal reviews of our data collection, storage, processing practices, and security measures. Our servers are protected by firewalls and are physically located in secure data facilities to enhance security. Of course, no security system is perfect. While we take numerous measures to prevent unauthorized access to the data we collect and store, we cannot guarantee that this data will not be disclosed or accessed unintentionally or through unauthorized actions by others.
7. International Transfers
For the purposes described above, we may transfer the personal information we collect from you to our group companies or third-party data processors located in other countries. The data we collect will be stored on servers in the United States or other regions. Please note that countries outside your residence may not provide the same level of data protection as your home country. However, our collection, storage, and use of your personal data will continue to be governed by this Privacy and Cookie Policy.
8. Your Rights
If you are a resident of Australia or an EU member state, you have the following rights:
- Right to Access: You may request access to or a copy of the personal information we hold about you at any time. This may require paying a fee as permitted by law to process your request (excluding the cost of making a request). We will respond to your request within a reasonable timeframe. We may refuse access to personal information in certain circumstances as required or permitted by relevant privacy laws. If we refuse your request, we will provide you with a written notice outlining the reasons (unless it is unreasonable to provide such reasons) and information about complaint mechanisms.
- Right to Rectification: You may request us to update and correct any outdated, incorrect, or inaccurate personal information we hold about you. We will take reasonable steps to correct the information to ensure it is accurate, complete, and up-to-date. If we refuse to correct your personal information, we will provide you with a written notice outlining the reasons (unless it is unreasonable to provide such reasons) and information about complaint mechanisms.
- Right to Opt-Out: You may choose to opt-out of any marketing communications we (or any third party to whom we disclose your personal information with your consent) may send you. If you wish to exercise any of these rights, please contact us using the contact details provided in Section 11 below.
9. Changes to Our Privacy and Cookie Policy
We reserve the right to change this Privacy and Cookie Policy at any time without prior notice by posting an updated version on our Website.
10. Contact Us
If you have any questions, suggestions, or complaints regarding our privacy policy, please contact us at [email protected].
Thank you for choosing FamilyPro. We are committed to protecting your privacy and providing you with a safe and reliable service.