Welcome to the FamilyPro platform! Please read the following terms and conditions carefully before you use this platform. By using the Platform, you agree to and are bound by these Terms and Conditions. If you do not agree to any of these terms and conditions, please do not use the Platform.

1. Acceptance of Service Terms

You acknowledge that you have read this Agreement carefully before using the services provided by FamilyPro. Your use of the services will be regarded as acceptance of all terms of this Agreement and agreement to be bound by them.

2. User Eligibility

Only individuals or organizations that meet one of the following conditions and can independently bear legal responsibility may apply to become FamilyPro users:

  • Individuals who are 18 years of age or older;
  • If you are under 18 years old, you must use this platform under the consent and guidance of your parents or legal guardians.

3. Account

When you register as a FamilyPro user, you will be required to provide registration information and set a username and password. You can only use the platform services through the account name and password you set. Therefore, please keep your username and password secure and ensure you log out correctly at the end of each session. FamilyPro cannot and will not be liable for any loss or damage arising from your failure to comply with this provision.

4. Provision of User Information and Privacy Protection

  • You must provide true, accurate, current, and complete personal data to FamilyPro when accessing, using, or applying for FamilyPro services.
  • You understand and agree that FamilyPro has the right to send you notification messages through the email, mobile phone, and other contact methods you provide.
  • Your information will be protected by the privacy policy and relevant national laws. FamilyPro will not disclose this information externally unless authorized by you, except in the following cases:
    • When disclosure is required by law;
    • As required by FamilyPro's service terms and software license agreement;
    • When investigation by legally established authorities is conducted according to law;
    • To protect the legitimate interests of FamilyPro;
    • When disclosed to you or third parties with your consent;
    • When you are involved in violating relevant laws, regulations, or FamilyPro service agreements or related rules.

5. Use of the Platform/FamilyPro Services

5.1 License to Use

FamilyPro grants you a non-exclusive, non-transferable right to access and use the platform and FamilyPro services within the scope necessary under this Agreement. You may not use the platform and/or FamilyPro services for any commercial purposes without explicit permission.

5.2 Intellectual Property and Restrictions

The platform, FamilyPro services, and all information contained or provided therein ("FamilyPro Platform/Services") are the property of FamilyPro. You agree not to allow any third party to:

  • Copy, distribute, recreate, or disseminate FamilyPro Platform/Services unless such action is a normal part of using the FamilyPro Platform/Services or is necessary for backup and operational security as specified in this Agreement or by law;
  • Rent, lease, re-license, loan, translate, merge, adapt, modify, or alter the FamilyPro Platform/Services;
  • Disassemble, decompile, reverse-engineer, or create derivative works from any part of the FamilyPro Platform/Services;
  • Access or use any part of the platform or its servers without authorization, particularly unauthorized servers or databases;
  • Use any device, software, or routine to interfere with the proper operation of the FamilyPro Platform/Services or transmit any viruses, Trojan horses, or other harmful code to the platform;
  • Use the FamilyPro Platform/Services in any way that could damage, disable, overburden, or impair the FamilyPro system and security, or interfere with other users' enjoyment of the services.

5.3 Virtual Family Subscription

Upon registering with FamilyPro, you become a member of the FamilyPro virtual family and will be entitled to use the FamilyPro virtual family subscription services.

5.4 Device Usage Specifications

To ensure a quality experience for all users, you must ensure that no more than one device is logged in at any time and that streaming is limited to one device at a time.

5.5 Subscription Service Changes

Due to adjustments in official subscription service policies, some subscription categories may no longer support shared accounts. We apologize for any inconvenience this may cause and appreciate your understanding and support. We will continue to provide independent subscription services.

6. Provision, Modification, and Termination of Services

FamilyPro is committed to continuously striving to provide services to users. However, FamilyPro reserves the right to modify or interrupt the services as necessary without being responsible to the user or any unrelated third parties;

  • If you object to any proposed service terms or are dissatisfied with modifications to later terms or with FamilyPro services, you have the following recourse:
    • Discontinue using FamilyPro's network services;
    • Notify FamilyPro to stop the service for that user.
  • Upon termination of the service, your right to use the network services ceases immediately. From that point, the user has no rights, and FamilyPro has no obligation to transmit any unprocessed information or uncompleted services to the user or any third party.

7. User Management

You must adhere to the following:

  • Use network services for lawful purposes only;
  • Do not interfere with or disrupt network services;
  • Comply with all network protocols, regulations, procedures, and practices involved in using the network services.

8. Consumer Protection

8.1 Rights Under Law

Despite any provision of this Agreement, if the 1999 Consumer Protection Act ("the Act") applies, and you conduct transactions as a consumer under this Act (where "consumer" is defined within the Act), no content of this Agreement is intended to exclude or limit any remedy and rights you may have under the Act. Additionally, this Agreement does not intend to exclude or limit FamilyPro's liability for any loss or damage caused to you by:

  • Negligence on the part of FamilyPro;
  • FamilyPro's unjustifiable failure to comply with any express or implied term of this Agreement.

9. Warranties, Service Availability, and Disclaimers

9.1 Service Commitment

FamilyPro commits to providing FamilyPro services with reasonable care and skill. We aim to offer high-quality and satisfactory services to users.

9.2 Accuracy of Information

The information provided to you through the FamilyPro platform or services may come from third parties. Although FamilyPro will make every effort to ensure the accuracy and completeness of this information, we do not guarantee its accuracy, completeness, reliability, timeliness, or error-free nature.

9.3 Continuity of Service and Correction of Defects

Regarding the use of the FamilyPro platform or services, we do not guarantee that:

  • The functions of the platform or services will meet your needs completely;
  • The operation of the platform will be uninterrupted, timely, secure, or error-free;
  • Any defects in the platform or services will be corrected;
  • The platform and its servers are free of viruses or other potentially harmful components. Before accessing the platform, you are responsible for implementing necessary security and antivirus measures on your computer or mobile device.

9.4 Acceptance of Risk

You understand and agree that:

  • Any advice or suggestions provided through FamilyPro do not constitute a guarantee of the quality or performance of specific services. Accepting and following these suggestions is entirely at your own risk, and FamilyPro will not be liable for any consequences that may arise from following such advice;
  • All transactions on the platform are conducted through telecommunications and data networks, which may be affected by factors related to service providers and other relevant parties. FamilyPro cannot guarantee the timely delivery of these notifications or confirmations;
  • The platform or services may be temporarily unavailable due to maintenance, upgrades, or other reasons beyond FamilyPro's control. FamilyPro does not guarantee the continuity of the services and is not responsible for any impact due to service unavailability.

9.5 Limitation of Liability as Permitted by Law

Within the maximum extent permitted by law, FamilyPro limits its liability in the following situations:

  • Nature of Service Provision: The FamilyPro platform and its services, as well as all information provided to you through the platform, are offered on an "as is" and "as available" basis. FamilyPro does not provide any guarantees for these services. We hereby disclaim all express or implied warranties and conditions beyond those outlined in this Agreement, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
  • Exemption from Certain Liabilities: FamilyPro is not liable for any direct or indirect losses that may result from your use or reliance on information provided by the FamilyPro platform. This includes but is not limited to any costs, losses, damages, claims, penalties, fines, or other liabilities.
  • Limitation on Indirect Damages: Under no circumstances will FamilyPro be liable for any indirect, incidental, punitive, consequential damages or losses, loss of profits, damage to goodwill, production losses, or revenue losses, regardless of whether these losses were foreseeable or if FamilyPro had been advised of the possibility of such damages.

10. FamilyPro Rights and Suspension

10.1 Exercise of Rights

Without affecting any other rights FamilyPro may have under this Agreement or by law, FamilyPro reserves the right to take immediate action (without further notice) to:

  • Suspend or terminate your access to the platform and/or FamilyPro services;
  • Remove any information you have submitted, uploaded, or transmitted through the platform;
  • Suspend or restrict any or all activities and/or transactions related to your account;
  • Withhold, retain, or confiscate any payments due to you; These measures may be based on the following circumstances:
  • FamilyPro believes that you have not performed any sales contract according to FamilyPro's unilateral judgment;
  • FamilyPro has reason to believe that your behavior may interfere with or hinder other users' use of the platform or FamilyPro services;
  • You have been found to violate any of the terms and conditions contained in this Agreement, or FamilyPro has reasonable grounds to suspect that you may have engaged in any such misconduct.

11. Termination

11.1 Termination Terms

Without prejudicing any other rights FamilyPro may have under this Agreement or by law, FamilyPro may immediately terminate this Agreement by written notice if:

  • You violate any terms and conditions of this Agreement, and you fail to rectify such breach within thirty (30) days after receiving written notice from FamilyPro.

11.2 Effects of Termination

Upon termination:

  • All rights granted to you under this Agreement will terminate immediately;
  • You must immediately cease all activities authorized by this Agreement;
  • You must destroy or return all FamilyPro confidential information you hold, as required by FamilyPro, and prove to FamilyPro that you have taken such action.

12. Amendment of Terms

12.1 Notification of Changes

FamilyPro reserves the right to amend this Agreement or any part thereof at any time, or to impose new conditions, including but not limited to introducing fees for access and use. These changes, deletions, modifications, or additions will take effect immediately upon their notification, which may be made by posting on the platform, via email, or through other means.

12.2 Acceptance or Rejection of Changes

If you do not agree to any such changes, deletions, modifications, or additions, you must immediately stop using the platform and/or FamilyPro services and notify FamilyPro. Unless otherwise agreed by FamilyPro, this Agreement is considered terminated upon your notification to FamilyPro.

12.3 Change or Termination of Services

FamilyPro reserves the right to change or terminate any aspect or feature of the platform and/or FamilyPro services at any time, including but not limited to the content needed for access and use, availability times, and devices.

12.4 Modification of the Agreement

Any modification or change to this Agreement is invalid and not binding unless agreed upon in writing by both parties.

13. Notices

13.1 Methods of Notification

All notices under this Agreement should be in writing and can be effectively delivered in the following ways: If personally delivered, it is considered delivered on the next business day after delivery; If sent by registered mail or courier, it is considered delivered five (5) days after dispatch; If sent by email, it is considered delivered immediately after sending, depending on the time the email is sent; If sent by SMS, it is considered delivered immediately after the SMS is successfully sent. FamilyPro will contact you via the email address you have provided or by posting notices on the platform.

13.2 Other Terms of Notice

Unless otherwise specifically stated in this Agreement, all notices are considered effective immediately upon their dispatch or posting. If you need to send a notice to FamilyPro, it should be done using the email address provided by FamilyPro or through the contact methods available on the platform.