Netflix Details – FAQ

This content is a list of frequently asked questions and their answers for users who have purchased Netflix on FamilyPro. If you have questions regarding the purchase of Netflix, please refer to the information below. For any other inquiries, click the icon in the lower right corner of the website to contact customer support.

1. Do I get an independent profile with a Netflix shared account?

Yes, with a Netflix shared account, you will have an independent profile. This allows you to set personalized recommendations, watch history, and playlists according to your preferences.

2. How many devices can I log into Netflix with?

You can log into Netflix with up to two devices on a shared account.

3. Is there any regional restriction? Can I use it in my country?

There are no regional restrictions for our shared accounts as long as Netflix is accessible in your country. However, some content may be unavailable due to licensing or regional restrictions. You can use Netflix in your country, but to access content from other regions, you may need to use a VPN.

4. Does the Netflix account support 4K?

Our shared account is the Premium plan, which supports 4K content playback. However, the actual resolution depends on your internet speed and device. Netflix does not allow manual resolution adjustments.

5. What if I see a password error when logging into Netflix?

This may be due to two reasons:

1. You might have entered the wrong password. Please check that you are using the password we provided.
2. If you are using a VPN, make sure the node is set to a native IP. Try switching nodes, or use the “Login with Code” option to log in via the code sent to your email.

6. What if I see a technical error when logging into Netflix?

This could be due to two reasons:

1. Too many incorrect password attempts. Wait for 30 minutes and try logging in again. It's recommended to use “Login with Code.”
2. If you are using a VPN, make sure the node is a native IP. If it still doesn’t work, contact support through the page for assistance.

7. Where should I go after logging in?

After purchasing a Netflix subscription, you will receive a seat number either on the FamilyPro subscription page or in your email. Please go to the corresponding seat. Do not enter someone else’s seat to avoid being kicked out.

8. What is the “Login Code” on the subscription page for? Why does it keep spinning when I click it?

This button automatically fetches the login code. When you click “Use Login Code” on the Netflix login page, Netflix will send a code to your email. Click the button on the subscription page to get the code. If you don't need the login code, please do not click this button.

If the page keeps spinning, it might be due to:

1. You clicked too early. Wait for two minutes after the Netflix page loads the login code screen before clicking the button.
2. The Netflix login code was not sent successfully. Below is the page when the sending is successful:

If this continues, contact support for help.

9. Where can I get the Netflix login code?

You can get the login code by visiting https://familypro.io/order, clicking the subscription button at the top left of the page.

Tips: First, click on "Login Code" on the Netflix page, wait for the login code input page to appear, and then wait for 2 minutes before clicking the button to get the verification code.

10. Where can I find my Netflix seat pin code?

If a pin code is required for your seat, click "Forgot Pin" at the bottom, enter your account password, and the pin code will be shown.

11. Can I set a pin code for my seat?

Yes, you can.

12. How do I set a pin code for my Netflix seat?

On the Netflix homepage, click your profile icon in the top-right corner, then go to "Account." Scroll down and click "Manage Profiles," choose your profile, then click "Seat Lock." Enter your password and select “Require Pin for Access,” then set your desired pin code.

13. How do I change the Netflix language?

On the Netflix homepage, click your profile icon, go to “Manage Profiles,” select your profile, click the pencil icon next to your profile picture, select your preferred language from the drop-down menu, and confirm.

14. What should I do if I need household verification?

Visit familypro.io/order, click the subscription button at the top left, and you'll find a button to get the household verification link.

Wait for two minutes after Netflix sends the email before clicking to get the verification link.

15. Can I renew my order? Will I continue using the original account after renewal?

Yes, you can renew your order. Before the current order expires, visit familypro.io/order, click on the "Subscription" option at the top left. Find the "Renew" button next to your order and complete the payment. After renewal, you will continue using the original account. The renewal will extend the subscription automatically from the end of the previous period.